All information collected from customers and visitors on the Website are kept as long as law requires or as long as it remains relevant to its collection purpose.
Visiting or browsing on the Website does not require providing any information at all, personal or otherwise. Visitors remain anonymous and unidentifiable to us, until they create an account with us and log in using their username and password to do so.
Information We Require and Collect
Whenever a customer decides to buy a product from any seller listed at Arkcoss.com Marketplace, we may require collecting different types of information during the process.
In order to process purchases and for any possible claims that may arise later on, we collect, store and then process your information. This information is also needed in order to offer our services to customers. The personal information we collect from our customers include, though not limited to, their name, contact number, email address, city, delivery address, fax number.
All your information is used by us to process the orders customers request us. We use the information to process and deliver information and services to customers offered on our website. The provided information is also used for the administration of customer’s account with us, and to verify and process financial transactions in lieu of payments made against products and services purchased from our site. Further on the information received is also used audit the data downloading from our site, for improving content or/and layout of website pages customizing them in accordance with the users, carrying out research related to our website user demographics, identifying visitors on our site, sending you information that we feel might be useful for you or that have been requested by you from us inclusive of information pertaining to the products and services we offer for sale, unless you have objected to opt out to be contacted for such purposes. Subject to receiving consent from our customers, we may also use email addresses to send out details about new products and services. In case a user decides to opt out of receiving any such details or marketing information of products and services, he or she can opt out whenever they want to.
Arkcoss.com Marketplace is a platform that facilitates buyers and sellers online to buy & sell online in USA. If you are making purchase with any particular seller, so some of your information may also be needed to be passed on to a seller, including name, address, phone number, in order to make deliveries of your purchased goods from us. For accuracy purposes we ask our customers to provide only accurate information required by the Website and avoid any kind of misleading. Any kind of change in the information should also be informed about immediately and all provided information should be kept up to date at all times.
Your actual details of order may be stored with us however owing to security reasons may not be directly retrieved from us. However to check on the details, customers can log in to their account with us and view all details required. After logging into your account customers can view every detail pertaining to orders that have been completed, that are open to date or even those who are dispatched to be delivered and are on the awaiting list to be delivered to your address, administering details of your home address, bank details, in case of any refund and with a newsletter, in case you have not opted out of it. Customers that open an account with us undertake treating personal access in the most confidential manner and never making it available to any unauthorized third party. The Website does not in any way assume any kind of liability in case of passwords misuse unless that misuse is a result of any of our fault.
Further Uses of Personal Information
Personal information of customers can be used for conducting market research or opinions. Your details contribute in these studies in an anonymous manner and are used strictly for statistical purposes only. Customers can also decide to opt out of this count. Answers to any surveys or polls that we ask our clients to provide us will not be shared with any third party. Your email address will only be disclosed if you opt to take part in any such competitions. In case you do opt to take part in any such competition, your answers are stored separately from your personal information (email address).
We may also send related information to our customers regarding us, our website/s, products, newsletters, promotions, and any other thing that may be related to our business partners or companies in our business group. In case a user prefers not to be part of receiving this information, the “Unsubscribe” link can be used to unsubscribe from such delivery of information. The “Unsubscribe” link is offered with every mail that is used to deliver any additional information. Within a period of 7 working days, excluding Sundays and any other public holidays in USA, of receiving your “unsubscribe” receipt, we will cease to send you any further additional information. In case the instructions related to information receiving are unclear, we will contact user for clarification.
We may use data from different users of our site, observing complete anonymity, and use it for various different purposes including ascertaining user location and usage of certain site’s aspects or links that are contained within the emails to users registered for their receiving, and further supply the information to third party, publishers for example. This anonymized data however in no way will be capable of revealing any user’s personal identity in any way.
We have placed required suitable security and technical measures that prevents all unlawful and unauthorized access to destruction, damage or accidental loss of all your information. All data collected or demanded on the Website is collected and stored in a secure server which uses firewalls. Our procedures of securing your information may require us to demand occasional proof of identity before disclosing any personal information even to you. Users are responsible for protecting their password on their computers from all unauthorized access.
If a user in any way is concerned about their data, he or she exercises the right to request access to personal information that the Website may process or acquire about them. Users also have the right to demand us to correct any data inaccuracy free of charge. Users can also at any time ask us to stop using their personal information for marketing purposes.
Copyright and Trademarks
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, respective brand owners in most cases and Arkcoss.com in some cases, owns certain Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, titles and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, articles, trade secrets and inventions (whether patentable or not), goodwill, source code, databases, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Arkcoss.com Marketplace without obtaining authorization from us.
Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.
Terms of Termination
In addition to equitable and legal remedies, the site reserves the right, without any prior notification to instantly terminate these Terms and Conditions or cancel any of user’s rights that are granted under the same. In case of termination of the existing agreement, users shall instantly cease use and all access to Website in addition to any other equitable or legal remedies, cancelling all passwords and other account identifications that were previously issued to user, completely denying all use and access to Website in part or in whole. Any such termination however will not affect any respective obligations and rights, inclusive of payment obligations and without limitations, of any party that arose before termination date. User shall also agree that the Website is not in any way liable to the user or any other individual for results occurring owing to termination or suspension. In case any user is dissatisfied with any conditions, terms, policies, rules, guidelines, practices or the site of Arkcoss.com Marketplace as a whole, the exclusive and sole remedy in such a case is to discontinue Website’s use.